STAY CONNECTED

  • Facebook Clean
  • Twitter Clean
  • Pinterest Clean
  • White Instagram Icon

BE OUR FRIEND

NEED ASSISTANCE?

 

01702 296101

sales@be-leisurewear.com

 

© 2020 by Ballantyne Edwards Ltd.

CUSTOMER CARE

Delivery & Returns

Ballantyne Edwards Limited endeavor to ensure that you have experienced an entirely satisfactory purchase, if for any reason you are not happy then please contact us within 7 day of receipt of the goods.

Process to return garments

  1. Ensure you have packaged the return securely for travel.

  2. Please send to:
    Ballantyne Edwards Ltd
    39 Shoebury Avenue
    Shoeburyness
    Essex
    SS3 9BH

  3. Please include a copy of the paperwork with your return.

  4. If you are returning for an exchange please indicate what size/s you require.

  5. For exchanges and normal returns you pay for postage.

  6. For return of faulty or mis-picked garments we will pay for the postage to return - please ask us for details before returning.

Please find below our conditions for Refunds & Returns.

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Ballantyne Edwards Limited does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Ballantyne Edwards Limited shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as "Returned Goods";
 

  1. Ballantyne Edwards Limited will, in any circumstances, only accept returns if the following conditions are met:

    1. The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods.

    2. Ballantyne Edwards Limited must have issued a valid returns authorisation note in respect of the Returned Goods.

    3. The Returned Goods must not have been worn or decorated and must be returned in their original packaging.

    4. Goods incorrectly supplied i.e. wrong size/colour will be exchanged.

    5. The Returned Goods must be returned with all original documentation that was supplied with the Goods.

    6. Ballantyne Edwards Limited retain the right to refuse Returned Goods should Ballantyne deem them to be unsuitable for resale.

    7. The Buyer will pay for and arrange the return of the Returned Goods faulty goods will be credited but postage is at our discretion.

  2. The following Goods will not be eligible to be returned pursuant to this clause:

    1. Any products from the Result Air Down range.

    2. Underwear.

    3. Consumables (as defined from time to time by Ballantyne).

    4. Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods).

    5. Any Goods which have been in the possession of the Buyer for more than 30 days after delivery.

    6. Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles.
       

Please rest assured that this does not affect your statutory rights.

Have any questions or concerns? 

We’re always ready to help!

 

 

Call us at

01702-296101

or send us an email to:

sales@be-leisurewear.com

RETURNS

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

FAQ

Do you provide International delivery?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

How do I return an item?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

What is your returns policy?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

How do I track my order?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font. I’m a great place for you to tell a story and let your users know a little more about you.

 

How can I contact your couriers?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.

 

What are your delivery options?

 

I'm a paragraph. Click here to add your own text and edit me. It’s easy. Just click “Edit Text” or double click me to add your own content and make changes to the font.